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==== Supply chains and shipping ====
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As you may know, factors such as COVID, floods, and a high level of demand for electronics have had a significant impact on the electronics component industry in recent months, with products such as graphics cards, MacBooks, and PS5s having experienced shortages. While component shortages have made it increasingly difficult for us to source the materials needed for production as well, we're doing the best we can to keep the previously-mentioned April shipment on schedule. While the current uncertainties in the supply chain means that there remains the possibility that April devices not ship until May and the May devices not ship until June, the important thing is that we're doing everything we can to keep production on track so that devices can be delivered as soon as possible. All pre-orders up until today (April 9th) have been placed into the April or May batches, while subsequent pre-orders will be fulfilled in June. Before continuing on, we'd like to reassure backers who have yet to receive their devices despite having had shipping notifications for several days or weeks. We completely understand your frustration and have not at all forgotten about you! When packages are inconsistently scanned or are being processed through customs (especially for UK backers, in our experience), it can be days or, at worst, weeks before the package's tracking information is updated. While only a dozen of the thousands of fulfilled devices have been stuck in this worst-case scenario, we still empathize with the backers who have had to wait so long for their devices. As we don't want to have our paying customers waiting indefinitely without a device or solution, anyone stuck in such a situation should send us [mailto:support@funkey-project.com an email] so that we may discuss the possibility of a replacement device.
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